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How do I start using the EIJE desktop app?
Download the installer for your system from the download page, install it and open EIJE. The first launch walks you through creating an EIJE account with secure verification.
Add the platform accounts you work with inside the app. Sign in happens on each platform's official page, and once added, messages, translation and follow ups all live in one workspace.
If you already have an EIJE account, just sign in. On multiple devices, each device signs into the platforms again, which is how local session isolation is designed.
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What is the difference between translation, polishing and reply assistant?
Translation converts incoming messages into your target language while keeping meaning and key facts. Polishing improves the wording on top of translation so the tone fits business scenes. Reply assistant drafts a full reply you can edit before sending.
All three share one rule: results are editable drafts that never auto send. Every send is yours.
Translation quality is adjustable in settings, including tone, glossary, font size and colors.
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How do multi-account and local sessions work?
EIJE supports many platform accounts in one workspace. Each account keeps an isolated local session and login state, and labels and colors keep them distinct while switching preserves context.
When there are too many clients to find, use one tap customer search: type a name or keyword and jump across accounts to the conversation. The follow up sheet records progress with every client automatically.
Customer reminders can be set inside a conversation and pop on schedule, so follow ups never slip.
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How do I check plans, characters and billing?
Check the current plan, character balance and purchase records in the in-app service center. Character quotas use server side records as the source of truth, in real time.
Characters never expire and connected apps and sub accounts are unlimited. Upgrades and additional purchases take effect immediately.
For billing questions, reach support on Telegram @Eijefy with your account details.
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How do I reach support when I still need help?
The support channel for EIJE is Telegram @Eijefy. Send a message and the team replies during working hours.
Mention your version, operating system and what went wrong, and attach a screenshot when possible so support can locate the issue faster.
Need human help?
Reach the EIJE team through the one support channel.